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When you think about customer service, can you recall a memorable one you had? If I told you I had such an experience at the California DMV, a great one at that, what would be your reaction?
Customer, Own Your Experience
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Music is a Necessity
Stand up, and sing along with Peter, Paul, and Mary:
How did you feel when you were singing? Inspired? Happy? Contemplative?
How many of you do your exercise while listening to music?
How many of you listen to music while driving?
International Women’s Day 2019
Image: International Women’s Day
I participated in two International Women’s Day celebrations this year. One was in a recording presented at my alma mater, College of Engineering Guindy (CEG), Chennai.
Ghost Inventory is Alive and Well in the Multi-Channel
Recently a friend’s iPhone got damaged in the heavy rain. He has limited funds and wanted to spend as little as possible for a replacement, but because of his attachment to Apple, wanted to buy only an iPhone. After looking around on the web, he spotted an iPhone 6s, which was available in Best Buy. He got on Best Buy’s web chat, which is usually a very good place to discuss their offerings, and determined that the store closest to him has it in stock. The Best Buy support person assured him if he went to the store in person, he should be able to pick it up. But alas, the ghost (phantom) inventory struck.
Embracing other languages
There is a misconception among non-native English speakers that their schooling in vernacular language makes them less suitable for corporate jobs. This is a sentiment expressed by many youngsters from Tamil Nadu, the region I come from. I see it in Facebook posts and in movie themes. It is claimed that even though they may be smart and intelligent, they feel less confident and feel out of place in a predominantly English speaking corporate culture in India, especially in Information technology.
Early Risers 2117 Toastmasters: Pete Carey, award-winning journalist
Pete Carey says:
“I joined Toastmasters to get a grip on public speaking, which, while I did a bit here and there, even before very large audiences, was almost always nerve-racking. I always enjoyed talking to groups – during and after, but not before! I didn’t realize it at the time, but it was my reluctance to speak before an audience that was the cause of my nervousness, for with repetition comes ease.
Toastmasters has given me a place to keep up my game, and – a dividend most non-members are probably unaware of – it has given me a little “leadership” experience – running meetings, chairing contests and so on. But there’s more!
The goal of Toastmasters is to make us better speakers. By working through a curriculum
and receiving evaluations by other members, I’ve learned to break some bad habits and have acquired a few skills that make for better presentations.”
Early Risers 2117 Toastmasters: John McGowan, CEO, Mathematical Software
John McGowan, CEO, Mathematical Software, who has been a Toastmaster since the 1990s, says:
“I joined Toastmasters in 1997 shortly after starting a new job at NASA Ames Research Center. I was looking for a way to meet more people at Ames outside my immediate work group. Ames had a printed newsletter which had a list of meetings of various groups. Ames has a program to sponsor extracurricular activities such as Toastmasters. I found Jetstream Toastmasters which dates back to the 1950s and started attending.
